Question 1

What is an AI voice agent?

Accepted Answer

It is software that answers or places phone calls and holds a spoken conversation. It follows the script, knowledge, and rules you configure. It does not improvise business facts.

Question 2

Does the caller know they are speaking with AI?

Accepted Answer

That is your choice and, in some places, a legal requirement. We recommend the agent identify itself as a virtual assistant, and the disclosure wording is configurable per business.

Question 3

Can Callenova schedule appointments?

Accepted Answer

Yes. The agent can collect the details needed to book, confirm the date and time back to the caller, and write the appointment into your dashboard. Writing directly into your calendar requires connecting that calendar first.

Question 4

Can the agent transfer a call to a person?

Accepted Answer

Yes. You define transfer rules by department, topic, or business hours, plus what happens if nobody picks up.

Question 5

Can Callenova make outbound calls?

Accepted Answer

Yes. Follow-ups, callbacks, and reactivation campaigns. Outbound calling is subject to consent and calling-time rules that vary by jurisdiction and are your responsibility to configure correctly.

Question 6

Can it connect with my CRM and calendar?

Accepted Answer

Integration surfaces exist for calendars and CRMs. Each one shows as 'Not connected' until you supply valid credentials and the connection is verified.

Question 7

Can I customize what the agent says?

Accepted Answer

Yes. Greeting, tone, qualifying questions, escalation rules, and an explicit 'never say' list are all editable in the dashboard.

Question 8

Are calls recorded and transcribed?

Accepted Answer

Recording and transcription can be enabled per business. Recording disclosure and consent requirements vary by jurisdiction and use case, so you control whether recording is on and what the announcement says.

Question 9

What happens if the AI cannot answer a question?

Accepted Answer

It says it does not have that information and follows your escalation rule: transfer to a person, take a message, or schedule a callback. It does not guess.

Question 10

Can it handle multiple locations?

Accepted Answer

Yes. Locations, hours, and routing rules can be configured separately, with callers directed to the right one.

Question 11

How quickly can Callenova be implemented?

Accepted Answer

Timeline depends on how much knowledge, integration, and number porting is involved. We scope it during the demo instead of promising a fixed number here.

Questions before you hand over the phone