Question 1

What is an AI voice agent?

Accepted Answer

It is software that answers or places phone calls and holds a spoken conversation. It follows the script, knowledge, and rules you configure. It does not improvise business facts.

Question 2

Does the caller know they are speaking with AI?

Accepted Answer

We recommend it, and some places require it. You can have the receptionist introduce itself as a virtual assistant in the greeting you write. If you turn on call recording, the recording announcement is a separate setting you control.

Question 3

Can Callenova schedule appointments?

Accepted Answer

Scheduling is available on Starter and Growth using the availability rules configured in Callenova. With Google Calendar connected, phone bookings are requests pending calendar confirmation afterwards; Google availability is not sent to voice or SMS agents. Review appointment status before treating a request as confirmed. Lite captures leads and callback requests without scheduling.

Question 4

Can the agent transfer a call to a person?

Accepted Answer

Starter and Growth allow configured live transfers when enabled; Lite takes messages only. Set valid US or Canada numbers for the main line or active department destinations. Transfers are direct, not a warm handoff, and do not guarantee an answer. The main line can be a fallback when no department destination applies; otherwise capture a callback request. Test the main-line and department fallback before relying on it. Automated department-by-hours routing is not provided.

Question 5

Can Callenova make outbound calls?

Accepted Answer

Self-serve campaign calling and automated outbound follow-ups are not currently available. You can capture callback requests for your team. Demo and test calls let you hear your receptionist.

Question 6

Can it connect with my CRM and calendar?

Accepted Answer

Connect supported calendars in the dashboard. Google Calendar supports dashboard and public booking availability and appointment sync. With Google connected, phone bookings are requests pending calendar confirmation; voice and SMS agents do not read Google availability. Outlook is coming soon. CRM event delivery uses webhooks or Zapier; Fresha and Booksy connections store booking links.

Question 7

Can I customize what the agent says?

Accepted Answer

Yes. In the dashboard you set the receptionist's name, greeting, extra instructions, business knowledge and an escalation email. Changes need to sync to the voice system before callers hear them.

Question 8

Are calls recorded and transcribed?

Accepted Answer

Recording and transcription can be enabled per business. Recording disclosure and consent requirements vary by jurisdiction and use case, so you control whether recording is on and what the announcement says.

Question 9

What happens if the AI cannot answer a question?

Accepted Answer

It says it does not have that information instead of guessing, then captures the caller's details for your team to follow up. On plans that include transfers, it can transfer to the number you set. Requests are flagged in your dashboard and, if set, sent to your escalation email.

Question 10

Can it handle multiple locations?

Accepted Answer

Standard plans are set up for one business with one set of hours. Multiple locations, departments or phone numbers are scoped on a custom (Scale) plan through our sales team.

Question 11

How quickly can Callenova be implemented?

Accepted Answer

You can configure your receptionist in the dashboard. Time to go live depends on your business information, phone setup, and any supported integrations. A demo is optional if you would like help.

Question 12

How do I get started?

Accepted Answer

Create an account, choose a plan on the pricing page, and a workspace is created for your business. The dashboard's Get Started checklist then walks you through business details, hours, your receptionist and your phone connection. Custom (Scale) plans are scoped with our sales team.

Question 13

What decides what my receptionist says about my business?

Accepted Answer

The business name, services, policies, knowledge, business hours and time zone you save in your dashboard. The receptionist answers from that information only. If you edit it, the receptionist shows as needing to sync until the change has reached the voice system.

Question 14

What are Ivy and Leo?

Accepted Answer

Ivy and Leo are the two voice choices for your receptionist. You pick one when you set it up and can give it the greeting and instructions you want. One receptionist is designated as the primary for your line.

Question 15

How do I know my receptionist is live?

Accepted Answer

The dashboard shows whether your receptionist is synced with the voice system. Before relying on it for customers, place a test call to your number and check that the greeting, answers and call summary look right.

Question 16

Where do calls, leads and bookings show up?

Accepted Answer

In your dashboard. Each call appears with its summary and, where enabled, a recording and transcript. Lead details and appointment requests captured on calls appear in the Leads and Appointments sections.

Question 17

How is my Google Calendar data used?

Accepted Answer

If you connect Google Calendar, its availability is used only inside the Callenova dashboard and your public booking page. Google Calendar data is not sent to the AI receptionist for calls or texts. Phone bookings become requests pending calendar confirmation afterwards; check the appointment status before confirming a time to a customer.

Question 18

Does forwarding my business number also forward text messages?

Accepted Answer

No. Call forwarding only forwards voice calls. Text messages sent to your business number are not forwarded to Callenova.

Question 19

Can my receptionist answer text messages?

Accepted Answer

Texting is not self-serve yet. It is only available once Callenova has confirmed it for your specific business and number. Saving registration details in the dashboard records them for review; it does not by itself submit anything to the carriers or switch texting on.

Question 20

Whose business does a text reply represent?

Accepted Answer

Each texting number is assigned to one designated workspace and receptionist. Replies use that workspace's saved business details, not the details of whoever sent the text.

Question 21

How do STOP, HELP and START work for texts?

Accepted Answer

Texting STOP opts the sender out and no further texts are sent to them. HELP returns contact and help information. START opts a previously stopped sender back in.

Question 22

How fast are text replies?

Accepted Answer

Usually within a short time, but text delivery depends on carriers and network conditions, so timing varies and is not guaranteed. For anything urgent, callers should phone instead.

Question 23

How much does Callenova cost?

Accepted Answer

Lite is $99/month with 150 minutes, Starter $199/month with 500 minutes, and Growth $499/month with 1,500 minutes. Larger teams can request a custom quote. Pricing shows minutes, overage rates and what each plan includes.

Question 24

Do longer billing terms cost less?

Accepted Answer

Monthly is the default. Paying upfront for 3, 6 or 12 months saves 7%, 10% or 15%. Checkout shows the selected term, upfront total and renewal schedule before payment.

Question 25

How do I reach support?

Accepted Answer

Signed-in customers can open a request from the Support page in their dashboard. Anyone can email support@callenova.com or call (313) 769-7585.

Questions before you hand over the phone.

Capabilities

Setup

Phone connection

Appointments & integrations

SMS

Billing

Support & limitations

Still deciding? Hear it for yourself.