Salons & Med Spas
Explain services from approved descriptions and capture booking or change requests without assuming access to an external salon calendar.
01 · Caller experience
Use your greeting and business information to understand the request. Ask one question at a time and confirm important details.
For this example: Appointment-change request.
02 · Captured context
03 · Business outcome
Staff check the existing appointment and confirm any change with Sam.
A record gives staff context; it does not establish that a booking, quote or handoff succeeded.
CALLER · Sam
“Can I move my haircut appointment to Friday?”
RECEPTIONIST
“I can capture the change request for the team. Do you have a preferred time on Friday?”
Appointment-change request
Staff check the existing appointment and confirm any change with Sam.
Example only. No call placed, booking confirmed or notification sent.
Before the first customer call
Save service durations, provider preferences and cancellation policies. Confirm your booking method before relying on scheduling.
Complete activation and test your greeting, intake and fallback. Verify forwarding with your carrier; voice forwarding does not forward texts.
Review setupFresha and Booksy store booking links, not live availability. This request does not modify an external appointment; no treatment advice.
Lite covers configured business hours. Starter and Growth include 24/7 inbound answering; scheduling requires a supported plan. Lite takes messages and does not transfer; transfers go only to numbers you set. If a person is unavailable, capture a callback request; do not promise an immediate response.
Ask about your requirementsCompare coverage, included minutes, overages and scheduling or transfer eligibility before subscribing.
See plan requirements and pricingSalon and med spa phones ring hardest when every stylist and injector is already with a client. Here is what those unanswered calls are worth.
Try a consent-based demo call, or compare the plan requirements.