AI answering service
A 24/7 AI answering service for small business
Stop paying per call for an operator who reads a message pad. Callenova answers, books, screens and routes, then sends you the transcript and summary.
Why businesses switch to an AI answering service
No hold times, no voicemail
Callers reach a live-sounding agent on the first ring, even when several people call at once.
Every call becomes a record
Recording, transcript, summary, caller details and outcome land in your dashboard automatically.
After-hours coverage
Nights, weekends and holidays are covered at the same rate as business hours.
Your script, your rules
Hours, services, pricing answers, escalation paths and a never-say list are all yours to set.
How the answering service is set up
- 1.Forward your existing business number, or use a number we provision for you.
- 2.Give the agent your hours, services, FAQs and booking rules.
- 3.Connect your calendar or CRM so bookings and leads write straight through.
- 4.Go live and review every call in the Callenova dashboard.
- Keep your existing business number
- Live transfers to your team
- Appointment booking in your calendar
- Recordings, transcripts and summaries
Answering service questions
- What is an AI answering service?
- An AI answering service uses a voice AI agent instead of a human call center to answer your business phone. It greets callers, answers common questions, takes messages, books appointments and routes urgent calls to your team, then logs everything for you to review.
- Is an AI answering service cheaper than a live answering service?
- Usually, yes. Traditional live answering services bill per call or per minute at operator rates. Callenova plans start at $99 per month for 150 minutes, with additional minutes billed per minute and no per-call setup charges.
- Can it answer calls after hours?
- Yes. The agent answers 24 hours a day, seven days a week, and can follow different scripts and escalation rules outside your business hours.
- Does it work with my current phone number?
- Yes. Most businesses keep their existing number and forward calls to Callenova using a carrier forwarding code, so nothing changes for your customers.
Related reading: AI receptionist, pricing, and what the agents handle.