AI answering service
Choose a coverage plan, define the questions to ask and give staff a call record they can review. An answering service can capture a request without pretending the work is already booked.
01 · Cover
Lite answers during configured business hours. Starter and Growth include 24/7 inbound answering after setup and activation. Coverage is a plan choice, not a promise of an immediate response from your staff.
02 · Capture
Capture the caller’s name, reason, service interest and callback preference. Qualifying questions should come from your business, not assumptions about a customer.
03 · Follow through
Staff review the inquiry and decide how to respond. A captured quote inquiry does not calculate a price, dispatch a technician or place an automated follow-up call.
CALLER · Jordan
“My kitchen faucet is leaking. Could someone give me a quote?”
RECEPTIONIST
“I can record the issue for the team. Is it the kitchen faucet, and when would you prefer a callback?”
Quote inquiry ready for review
Staff review the issue, contact Jordan and discuss the repair and quote.
Example only. No call placed, booking confirmed or notification sent.
Your connection checklist
Carrier-supported forwarding can send calls from your existing number to the configured receptionist line. Confirm the correct method, activation and fallback with a test call before relying on it.
Voice forwarding does not forward SMS. Texting requires Callenova confirmation of the approved business, number, consent and designated ownership. Independent multi-business SMS remains unresolved.
Before the first customer call
Approve a greeting and intake questions, choose coverage, save your hours and time zone, and define when a caller needs a person. Configure and test the phone connection.
Complete activation and test your greeting, intake and fallback. Verify forwarding with your carrier; voice forwarding does not forward texts.
Review setupAn inquiry is not a quote, repair diagnosis or dispatched job. Outbound campaigns and automated follow-up calls are not self-serve features. Call records and recordings depend on availability and applicable consent requirements; these examples do not certify a live provider result.
Lite covers configured business hours. Starter and Growth include 24/7 inbound answering; scheduling requires a supported plan. Lite takes messages and does not transfer; transfers go only to numbers you set. If a person is unavailable, capture a callback request; do not promise an immediate response.
Ask about your requirementsExplore receptionist setup and the supported scheduling and routing actions available by plan.
AI receptionist →Review included minutes, overages and eligibility on Pricing. For an unusual workflow or a setup question, contact the team; existing customers can use dashboard support.
Talk through your requirements →Try a consent-based demo call, or compare the plan requirements.